Privacy Policy — SPIKE

1. Introduction

SPIKE ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform and services.

2. Information We Collect

2.1 Information You Provide

Account information: name, email address, password
Profile information: profile picture, display name
Payment information: processed securely through third-party payment processors — we do not store credit card numbers
Payout information: cryptocurrency wallet addresses, bank account details, PayPal email
Identity verification: government-issued ID, proof of address (when required for KYC compliance)
Communications: support requests, feedback, survey responses

2.2 Information Collected Automatically

Device information: browser type, operating system, screen resolution
Usage data: pages visited, features used, trading activity, session duration
Network information: IP address, approximate geolocation
Cookies and tracking technologies: session cookies, analytics cookies, preference cookies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process challenge purchases and payout requests
Verify your identity for compliance purposes
Monitor trading activity for rule compliance and risk management
Send account-related notifications (challenge status, payouts, security alerts)
Provide customer support
Detect and prevent fraud, abuse, or security incidents
Generate anonymized, aggregated analytics to improve our services
Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

Payment processors: to process transactions (Stripe, cryptocurrency payment providers)
Cloud infrastructure: hosting and database services (Vercel, Supabase)
Analytics providers: anonymized usage data for platform improvement
Legal authorities: when required by law, regulation, or legal process
Business transfers: in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Trading data and account history are retained for a minimum of 5 years for regulatory compliance. You may request deletion of your account and associated data, subject to our legal retention obligations.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3), encryption at rest, secure authentication with optional two-factor authentication, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use the following types of cookies:

Essential cookies: required for authentication and core functionality
Analytics cookies: help us understand how you use the platform
Preference cookies: remember your settings (theme, currency, layout)

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct inaccurate or incomplete data
Delete your account and personal data
Port your data in a machine-readable format
Object to processing of your data for specific purposes
Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@teda.com.

9. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where required.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

12. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@teda.com.